What can we help with?

Refunds are processed immediately once approved. Channels such as GCash, TrueMoney, Touch'N Go, KakaoPay and DANA all have similar timelines, usually arriving within 1–3 business days. The exact time depends on your payment provider. You can track progress anytime under "Order & Refund Status", and we'll also send you an SMS and email receipt once it arrives.

The amount charged today, the trial duration, and the amount and frequency of subsequent charges are as shown on the signup page.

On the Help Center home, tap "Cancel" → confirm your subscription with your registered phone number → follow the prompts to finish. You keep Premium access until the end of the current billing cycle, then switch to the free tier automatically with no further charges. You can reactivate anytime before it expires.

Some episodes are exclusive to Premium members. Please check: ① your membership status is Active; ② the app is updated to the latest version; ③ your network connection is stable. If your membership is valid but you still can't watch, try signing out and back in, or contact support for help.

Once a gift card passes its validity period it can no longer be activated or used. Expired balances are non-refundable and won't be reissued, so please redeem yours before it expires. If you have questions about the validity period, contact support to verify your gift card status.

For account security, changing your phone number requires identity verification. Please contact us at cs@earnreels.ai with your original linked number and the required identity details; support will assist after verification. Your subscription and refund rights are unaffected during the change.

The actual charge follows the amount shown on the signup and confirmation pages (including applicable local taxes). If the charge doesn't match the signup amount, please submit a request via "Refund" or contact support; we'll review and handle it per policy, refunding any confirmed overcharge in full.